Service partner terms

These terms apply when you work with Vortex Solar as an independent service partner, making service visits to customers' solar plants. They cover how visits reach you, what you earn, when and how you are paid, and what you and Vortex each promise. The short summary below is there to help you read them. If it ever differs from the full clauses, the full clauses apply.

1. 1. Who these terms are for

   1. 1.1These terms are an agreement between Vortex Solar, head office Lucknow (“Vortex”), and you (“you”). You are an individual or business making service visits as an independent service partner. You are not an employee of Vortex.
   2. 1.2A member of an installation team who makes that team's visits is covered by the team's installation partner terms, not by these.

2. 2. Joining and verification

   1. 2.1You apply with a code to your own mobile, or your area's manager adds you. You then complete a screening call, KYC, training and a supervised first visit.
   2. 2.2Your Aadhaar, PAN and bank account are checked by your area's manager. Each must be your own, in your name.
   3. 2.3Vortex offers you no visit until your KYC is verified and you are activated. If a paper later stops being verified, visits stop until it is put right.

3. 3. How visits reach you

   1. 3.1Vortex's own field staff are sent first. Otherwise a visit goes to the team that installed the plant, or to a partner of the area with the least open work.
   2. 3.2No number of visits is promised.

4. 4. Your pay

   1. 4.1A visit pays the amount on Vortex's rate card for that kind of work. It is shown with the visit.
   2. 4.2Your pay is due once the visit is recorded and the request is closed. It is paid in the Wednesday settlement to your verified bank account, after any tax Vortex must deduct by law.
   3. 4.3You never collect money from a customer for a visit. A spare part is issued by Vortex and recorded on the request.

5. 5. Doing the work

   1. 5.1Book the visit with the customer, reach on time, work safely and switch off as the training says. If it is not safe, stop and tell Vortex.
   2. 5.2Record what you did with a photo and the generation meter reading. Ask for the happy code only when the customer is satisfied.

6. 6. Customers and data

   1. 6.1Use a customer's details only for their visit. Do not keep them, share them, or contact the customer about anything else.

7. 7. Standing and ending

   1. 7.1Your standing follows your ratings and conduct, as for every Vortex partner. Vortex may warn, suspend or remove a partner, and tells you why.
   2. 7.2Either side may end this partnership by notice in the app. Money you have already earned is still paid.

8. 8. Disputes and changes

   1. 8.1Tell your area's manager first. A dispute that stays open goes to Vortex's head office.
   2. 8.2Vortex may change these terms with at least 15 days' notice. No change reduces money you have already earned.

Version 2026-11-02. You accept these terms when you apply, by typing the code sent to your mobile. Any change is a new version, told to you at least 15 days before it applies; rates change for new work only. Fingerprint efb0e7dc7553ce58.