Care & monitoring
Your plant, looked after for its whole life.
Installing a plant is the start. We watch it every 15 minutes, explain what we see in plain words, fix it fast, and make sure it saves you what it should: free for the first 5 years on plants we install, then on a low-cost care plan.
One plant, as our service desk and its owner see it. An example.
We watch
We know how your plant is doing before you ask.
Watched every 15 minutes
Your inverter reports to our service desk all day: power, every string's voltage, the grid, temperature, faults.
Cloudy, or a fault?
We check each day against the weather at your roof. A cloudy day is not a fault; a sunny day with low output is.
Every string checked
If one string of panels has no voltage or is much weaker than the others, we see it at once, with what to bring to fix it.
A power cut is not a fault
We compare your plant with plants around it. If they all lost the grid together it is a power cut, and nobody is sent needlessly.
Dust, in rupees
Dust cuts output a little every day after the last rain. We show what it has cost you and when a wash pays for itself.
Is your bill right?
Upload your electricity bill: we check imports, exports and credits against what your plant actually made, in Hindi and English.
Plant health
One score, explained in plain words.
Every plant gets a health score from 0 to 100 every night, from its own output, the weather, its strings, and the plants around it. You see why, not just a number.
- A weekly report on your phone: what you made, saved, and how you compare
- A reminder each month to check your bill
- Your plant's whole story in one place: every reading, request and visit
- Today's weatherCloudy: 64% of a clear day. Your plant made what it should.
- Dust since the last rain₹0 of power lost so far. A wash is worth it in about 6 days.
- StringsBoth strings working: 312 V and 309 V.
- Among plants near youBetter than 7 out of 10 plants in your area this week.
We fix
When something is wrong, it gets fixed. Properly.
Every request has a deadline by priority. A late one goes up to the supervisor, then to operations. You see who is coming and when.
Problems raise themselves
A plant that stops, goes silent or shows a fault opens a service request on its own, often before you notice.
Show us with a photo or video
Raise a request in the app with photos and short videos; anything you send later joins the same request.
The right parts, first time
Before the visit, the technician knows the likely parts and tools from your plant's data, so it is fixed in one trip.
No call is lost
Call the service line: it knows your plant. If nobody picks up, your call becomes a call-back, and a supervisor is told if it waits.
Warranty handled for you
Panels and inverters are tracked by serial number. If one fails, we file the maker's warranty claim and follow it up.
Parts at fair, listed prices
Repairs and parts are priced in the app before anything is done. Pay in the app, get a GST invoice, and the desk makes sure it is delivered and fitted.
- Raised from the app, with 2 photos
- Technician Amit assigned · today, 3–5 pm
- Fixed: loose MC4 connector replaced
- You give your happy code
Give the code only when you are happy. Until then the request stays open.
Every request has a code in your app. Give it only when the work is done to your satisfaction. Not fixed? Keep the code; the request stays open.
Help, any time
Answers in seconds, a person when you need one.
Vortex Saathi, in your app
Ask in Hindi or English: is my plant working, how much did it make, is my bill right, where is my request. It answers from your own plant's data, and only yours, and opens a request or hands you to our team when a person is needed.
A QR on your inverter
Inverter showing an error, or no power? Scan the sticker. It finds your plant from your mobile number, walks you through safe checks step by step for the problem or the error code on the screen, and if it is still not fixed, raises a request with your photos and video. Also in the app.
- 14 common problems, and the makers' error codes
- In Hindi and English
- Danger signs (smoke, burning smell, sparks): what to do at once
- Works even if you are not yet our customer
An example. Your app works it out from your own plant's output and the weather: rain cleans the panels and resets the count.
When to wash
Wash when it pays. Not before, not too late.
Every day after the last rain, dust takes a little more of your power. We work out what it has cost you, in rupees, from your own plant's output, and tell you the day a wash is worth it.
- Rain cleans the panels: the count starts again by itself
- Book a wash in the app when it pays
- Cleaning is booked per wash, whatever your plan
Plans
Pick the care that suits you.
Plants we installed get AMC free for their first 5 years. After that, or for a plant installed by someone else, choose a plan, or simply pay per job.
Monitoring
Our service desk watches your plant, so you never find out from your bill.
- Your plant checked every 15 minutes
- Alerts when it stops, slows or shows a fault
- Weather check: cloudy day or a real problem
- Dust loss and the right day to wash
- Weekly report and the monthly bill check
- Vortex Saathi and the self-help QR
Or ₹1,000 for a whole year. Visits and parts paid per job, priced in the app before anything is done.
AMC
We take care of everything on your roof, except what the makers' warranties already cover.
- Everything in Monitoring
- Visits and labour at no charge
- Structure, wiring and cables, connectors
- Earthing, ACDB / DCDB and surge protection
- Panel or inverter failure: we file the maker's warranty claim for you
Cleaning is not part of AMC: book it whenever you need, per wash.
Pay as you go
No plan? Book what you need when you need it.
- A technician visit
- Panel cleaning, with the loss it is saving you shown first
- Parts and inverter repairs from our shop
- Pay in the app; a GST invoice every time
- See what AMC would have saved you
Every visit closes with your happy code, plan or no plan.
Questions
What people ask about our care.
Most inverters sold in India that report to an online portal through a Wi-Fi stick: Deye, Solis, FoxESS, PVBlink and many more. Tell us your brand and our team checks it on the call.
Yes. You are treated exactly like our own customers: the same monitoring, the same desk, the same deadlines. Monitoring is free for the first two months; AMC can be taken any time.
A 4-digit code in your app for every request. You give it to the technician or the desk only when the work is done to your satisfaction; that is what closes the request. If something is wrong, keep the code and the request stays open.
Panels, the inverter and its parts, and the Wi-Fi stick are covered by their makers' warranties, so AMC does not pay for them, but we file the claim and follow it up for you. Cleaning is booked separately, per wash.
We compare your plant's output with the weather every day. Dust lowers output a little each day after the last rain; the app shows how much power it has cost you in rupees and tells you when a wash pays for itself.
Your call is not lost. Every unanswered call becomes a call-back for the service team, and if it waits more than 30 minutes in working hours a supervisor is told.
Vortex Saathi is the app's assistant, powered by the Ants' Force Engine. It answers only about your own plant and account, in Hindi or English, and hands you to the service team whenever a person is needed. In an emergency it tells you what to do at once.
Service helpline: 0522-310-6624
Plant installed by someone else?
We look after it exactly as we look after our own. Monitoring is free for the first two months.
Going solar? This care comes with it.
Every plant we install gets AMC free for its first 5 years.